Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.




What Our Customers Are Saying

This shop does all my maintenance. Does it right the first time.


-Becca B.

Best Automotive shop in Southaven!!


-J.R.

Thanks guys for getting me back on the road at such a fair and honest price. You are the bomb diggity.


-Byron J.

I have known Tom the owner for a long time he has always taken care of my vehicles well! Never had a problem! Matter of fact I'm taking another car to him soon for a oil leak!!


-GBP

Good reliable service!


-Phillip T.

Very friendly and professional, they do great work and they explain why they need to do what they are going to do.


-Peggy M.

Very friendly atmosphere! They're very knowledgeable and the prices are reasonable. I'm returning for the second time and wouldn't take my vehicle anywhere else for repairs.


-Michael C.

Lesson learned today: go to Southaven Car Care first! I went to three other places thinking I had a minor problem and all three offered different opinions of the problem which none of them repaired because I continued to experience various degrees of the problem. Southaven Car Care correctly diagnosed the problem, repaired the problem and had me back on the road before lunch time. Great way to do business guys - thank you.


-Sara S.

Top-notch service with polite and professional personnel, who truly care about your experience with them. We have taken both of our autos to them for several years and trust them completely. These are honest, hard-working auto technicians, who will give you a fair price and great service, which is difficult to find in their industry. They have earned our trust and loyalty and my wife and I plan to continue taking our vehicles to them whenever we need automotive repair work.


-Aaron R.

Been taking my families vehicles for years to Tom and Chris and would never hesitate to recommend them to anyone! Professional and courteous service. 100% satisfaction!


-Bobby M.

Fast, prompt and professional service. I would take my vehicle to the business again. Great job Southaven car care. I just think the check out fee should be waived if you use this service, after the vehicle has been diagnosed.


-Arsenio H.

I had a very good experience. Southaven Car Care gave me great service with expert service from everyone involved in the repairs of my Truck and my wife's car.


-Kenneth B.

My experience here was fantabulous! They did a wonderful job on my truck. Great price the entire staff fantastic, from now on I have a place to get my vehicle worked on. Yes I would recommend them to anyone, if they cannot fix your vehicle I am sure they will probably recommend someone else. Thanks so much, not just a 5 star rating double that.


-Victoria C.

I had a wonderful experience with Southaven Car Care! My A/C went out on my car during the heat wave. I called them after lunch and they have replaced several things that went bad over the years. Customer service from Chris and the staff were great!


-Justin H.

...A great interaction, great service. Honest, quick and dependable. Highly recommended for your auto care needs.


-Jamey G.

Very professional and up front about what services were needed and what the cost would be. Highly recommend them.


-Matt H.

My family has used Southaven Car Care for 10 years. They have the most courteous staff and all their mechanics are certified so I know I am getting the best service!! They will always call me to let me know how much it will be to fix my vehicles before they work on them! I trust them so much that when my truck broke down out of town, I had it towed to them!!! Southaven Car Care guys, YOU ARE THE BEST!!!!!


-Marilyn

Best auto repair shop I've ever had to do work for me. Did everything I expected and more. Fixed a problem that the dealer couldn't fix. Thanks Tom and staff, job well done!!


-Thomas
  • BBB Accredited Business
  • ASE Master Technician
  • NFIB (National Federation of Independent Business)
  • Jasper
  • UniSelect - AS+
  • ALL-DATA
  • IDENTIFIX
  • MITCHELL 1
  • Interstate Batteries
  • Moog
  • Motorcraft
  • Wagner
  • Borg
  • Car Care Aware
  • Call Us For Service: 662-393-4468