Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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662-393-4468 | 9050 Hwy 51 North Southaven, MS 38671

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 662-393-4468 or make an appointment online!


What Our Customers Are Saying

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This shop does all my maintenance. Does it right the first time.

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Best Automotive shop in Southaven!!

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Thanks guys for getting me back on the road at such a fair and honest price. You are the bomb diggity.

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I have known Tom the owner for a long time he has always taken care of my vehicles well! Never had a problem! Matter of fact I'm taking another car to him soon for a oil leak!!

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Good reliable service!

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Very friendly and professional, they do great work and they explain why they need to do what they are going to do.

  • BBB Accredited Business
  • ASE Master Technician
  • NFIB (National Federation of Independent Business)
  • Jasper
  • UniSelect - AS+
  • ALL-DATA
  • IDENTIFIX
  • MITCHELL 1
  • Interstate Batteries
  • Moog
  • Motorcraft
  • Wagner
  • Borg
  • Car Care Aware
  • Call Us For Service: 662-393-4468